Returns & Exchanges
At The Andover Shop, we pride ourselves on exceptional quality and want you to be completely satisfied with your purchase. If your selection does not meet your expectations, we accept returns and exchanges on unworn, unwashed, and unaltered merchandise within 30 days of delivery.
Initiate Your Request
Contact our customer service team or visit our online portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack your items in their original packaging, ensuring all tags are attached and the original packing slip is included inside the box.
Label and Ship
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, or choose your own insured shipping method.
Processing and Refund
Once our workshop inspects the returned goods, we will process your refund to the original payment method or ship your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing